Your First Call to the Mortgage Servicer: What to Say
That first call can feel heavy. A little preparation makes it much easier.
Before you dial
- Have your loan number ready.
- Know your monthly income and expenses.
- Have a pen and notebook.
What to say
"I'm experiencing a hardship and I'd like to know every loss mitigation option available to me. Can you send me an application?"
Before you hang up
- Write down the representative's name and ID.
- Ask for a reference number for the call.
- Confirm where to send documents.
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